REFUND & RETURN POLICY
Last Updated: 21 January 2026

Thank you for shopping with PUYAL MEN’S WEAR. We want you to be completely satisfied with your purchase. Please read our Refund & Return Policy carefully.

BUSINESS INFORMATION

Company Name: PUYAL MEN’S WEAR
Owner Name: Ramkumar
GSTIN: 33EUTPR9244E1Z1

Address:
New No 322, Old No 20/A,
Cuddalore Main Road,
Viruthachalam,
Cuddalore District,
Tamil Nadu – 606001

Call / WhatsApp: 9363764789
Website: www.puyalstore.com

RETURN ELIGIBILITY

We accept returns only under the following conditions:

• The product must be unused, unwashed, and unworn
• Original tags, labels, and packaging must be intact
• Return request must be raised within 7 days of delivery
• Items damaged due to customer misuse are not eligible for return

NON-RETURNABLE ITEMS

The following items are not eligible for return or refund:

• Innerwear and accessories (if applicable)
• Items purchased during clearance or sale offers
• Customized or altered products

RETURN PROCESS

To initiate a return:

1. Contact us via Call or WhatsApp at 9363764789
2. Share your order ID and reason for return
3. Our team will verify and approve the request
4. Once approved, return instructions will be shared

Return shipping charges may be borne by the customer unless the product received is defective or incorrect.

DAMAGED OR WRONG PRODUCTS

If you receive a damaged, defective, or wrong product:

• Inform us within 48 hours of delivery
• Share clear photos or videos as proof
• After verification, we will arrange a replacement or refund

REFUND PROCESS

• Refunds will be processed after the returned product passes quality checks
• Approved refunds will be credited within 5–7 business days
• Refunds will be made to the original payment method only
• Shipping charges are non-refundable unless the error is from our side

EXCHANGE POLICY

• Exchanges are allowed for size or design, subject to stock availability
• Exchange requests must be raised within 7 days of delivery
• Additional shipping charges may apply

CANCELLATION POLICY

• Orders can be cancelled only before dispatch
• Once the order is shipped, cancellation is not allowed

LIMITATION OF LIABILITY

PUYAL MEN’S WEAR reserves the right to accept or reject any return or refund request based on product condition and policy compliance.

CHANGES TO THIS POLICY

We reserve the right to modify this Refund & Return Policy at any time. Changes will be effective immediately upon posting on the website.

CONTACT US

For any questions regarding returns or refunds, please contact:

Phone / WhatsApp: 9363764789
Website: www.puyalstore.com